![]() Set and manage response goals for Priority 3 and 4 calls.Ģ. Operations Branch Chief’s Responsibilities:ġ. If response goals cannot be met, request assistance from a supervisor from another precinct.ĭ. When unable to monitor pending calls, he/she will notify BOEC so the dispatcher can ensure the response goals are met.ģ. Monitor their precinct call load to ensure response goals are met.Ģ. Respond to calls in a manner that provides the best possible service to the community and reflects response goals.ġ. If possible, self-dispatch on priority 3 calls within 30 minutes and priority 4 calls within 1 hour.ģ. Always subject to Priority E, 1 and 2 calls.Ģ. Notify a PPB supervisor when priority 3 calls are holding longer than 30 minutes and priority 4 calls holding longer than 1 hour.ġ. Dispatch Priority E, 1 and 2 calls immediately.ģ. ![]() Set and meet goals regarding the time from call receipt to dispatch of Priority E, 1 and 2 calls.Ģ. Bureau of Emergency Communication (BOEC) Responsibilities:ġ. When the caller does become available, calls are reassigned the proper priority code.Ī. ![]() Priority 5 Calls (Delayed): Situations when the caller cannot immediately meet with the member. Priority 4 Calls (Routine): All other incidents.į. Priority 3 Calls (Expedite): Incidents which may include crimes in progress but does not involve an immediate danger to persons or property.Į. Priority 2 Calls (Immediate): In Progress incidents where there is the potential for physical injury or involves a major property crime.ĭ. Priority 1 Calls (Urgent): In Progress incidents when a life may be in immediate danger.Ĭ. Priority E Calls (Emergency): In Progress incidents which are life threatening.ī.
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